AUS
Warranty Coverage - USA
Warranty
Sometimes products don’t meet manufacturer specifications, or in rare cases, arrive damaged. If something’s not right, our Warranty Team is here to help.
Our Warranty Policy
All new products sold by BikesOnline are covered by the individual manufacturer’s warranty. Each brand sets its own warranty terms, including what’s covered, how long for, and eligibility requirements.
If a manufacturer requires the product to be returned for assessment, it is the customer’s responsibility to ship the item back to BikesOnline unless stated otherwise.
Not Sure if it’s a Warranty Issue?
If you've received a defective item or have concerns about an issue, contact our Warranty Team and we’ll help assess the next steps.
Direct Brand Support
Some brands prefer to work directly with customers to speed up the process. You can find warranty periods and links to their policies in the table below.
|
Brand |
Bike or P&A |
Warranty Period |
Weight Limit |
Brand Policy |
|
3T |
Bike |
Standard: 2 years Extension: +3 years (if registered) |
Contact BikesOnline |
|
|
Benno Bikes |
Bike |
5 years |
||
|
GT Bicycles |
Bike |
Frames of Gravity, Freeride, Downhill, Dirt Jump and other ASTM Category Five Bicycles: 3 years Swing Arms, Chainstays, Seatstays, and Shock Links of Full Suspension Frames: 5 years All other frames: Lifetime |
300lb / 135kg |
Contact BikesOnline |
|
Intense Cycles |
Bike |
Carbon frames: 5 years Downhill carbon frames: 3 years |
Contact Intense |
|
|
Look Cycle |
Bike |
2 years |
220lb / 100kg |
Contact BikesOnline |
|
Marin |
Bike |
Carbon Fiber Frames and Forks: 5 Years Rigid Frames and Forks: Lifetime Full Suspension Frames: 5 Years |
Road: 275 All Other Single Rider: 300 Tandem: 500 |
Contact BikesOnline |
|
Masi Bicycles |
Bike |
Lifetime |
Contact BikesOnline |
|
|
Mondraker |
Bike |
3 years |
Contact BikesOnline |
|
|
Polygon |
Bike |
Alloy based frame and fork: 10 years Carbon based frame and fork: 5 years Steel based frame and fork: 5 years Dual suspension series frame: 5 years E-bike frame: 5 years Trid & Trid ZZ series frame and fork: 2 years |
Contact BikesOnline |
|
|
Salsa |
P&A |
Apparel and bags: 1 year |
Contact Salsa |
|
|
Scott Bikes |
Bike |
Category 5 frames: 2 years If bike is not maintained: 3 years Frames if maintained: 5 years |
Contact BikesOnline |
|
|
Superior |
Bike |
5 years |
Contact BikesOnline |
|
|
Segway |
Bike |
2 years |
Contact Segway |
